Email confirmations are automatically sent when we’ve received your order, and when we’ve processed it. If you haven’t received one, please check your spam folder. Message sometimes end up there.
FAQ Group: Ordering
When I track my parcel, why aren’t there any progress updates?
Status tracking depends on the when Canada Post (and USPS) scans your parcel’s barcode. This is Canada Post’s answer:
https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/tracking-status-not-updating.page
How long will it take before I get my order?
Orders placed before 11:30 am EST almost always ship on the same business day. Orders placed after 11:30 ship the business day after they were placed. For North American orders, express shipping usually takes from 2 to 6 business days, regular shipping usually takes between 3 and 10 business days.
Please keep in mind that international (outside Canada) orders must pass through customs, which can sometimes add a delay.
How much will my order cost with shipping, tax and everything?
That depends on where your parcel is being delivered and whether you choose the regular or express shipping service. The easiest way to preview the total cost of your order is to add the items you want to your shopping cart and then select your shipping destination.
We’re not responsible if any customs charges, duties or taxes that are assessed and levied by your country.
Do you ship to my country?
We currently ship to the following countries:
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- Colombia
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Hong Kong
- Hungary
- Iceland
- India
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Mexico
- Netherlands
- New Zealand
- Norway
- Palestine
- Paraguay
- Peru
- Poland
- Portugal
- Puerto Rico
- Romania
- Russia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- Ukraine
- United Kingdom (UK)
- United States (US)
- United States (US) Virgin Islands
How do I place an order?
All orders must be placed using this website. Please visit the product page, add the product(s) you want to your shopping cart, and follow the instructions to complete your order.
