FAQ

Testing Questions

How do I do a test?

Instructions on performing the test is included with your test kit. We’ve also included them on the product pages:

What if my sample contains a mix of more than one substance?

If the testing liquid reacts with the substances separately, it will react with them together as well.

For example, if your sample contains Ecstasy (MDMA) mixed with Speed (amphetamine), both will react simultaneously resulting in a muddy color with the Marquis Test. With Ecstasy alone, you’d expect a purple/black color.

How much of the sample should I use?

A very small sample is sufficient. In general, your sample should be about this size: ( ● )

Pill: Scrape off about 5% of the pill.
Powder: Use a few grains, about the size of a pinhead.
Paper: Cut off a small corner.
Liquid: Place a couple of drops on a small piece of uncoated paper.

How much testing liquid should I use on my sample?

One or two drops of the reagent is enough.

How reliable are the tests?

While reagent testing is the best method for on-the-spot testing, it is never 100% conclusive. Don’t let anyone tell you otherwise. There are many variables that can impact what the reaction looks like. Lighting, impurities, and unwanted substances in your sample may all play a role.

What’s that powdery substance inside the white container that came with my kit?

The powdery substance in the white jar is an absorbent material. In the off-chance that there’s a spill during transport, it prevents the reagent from doing any damage to its surroundings. We include it as an extra precaution. You can also conduct your tests over the jar so that if a drop misses the testing vial, the reagent will land onto the absorbent material.

How long does the testing liquid last before it expires?

Our reagents come in durable glass bottles that don’t react with the liquid. The testing liquid will last a long time (over 2 years) if you store it appropriately.

Recommendations:

  • Store reagents at a cool temperature, between 2°–10°C (36°–50°F). If that’s not possible, try storing at a consistent temperature in the range of 2°–22°C (36°–72°F). Extreme temperature fluctuations (say from a fridge to a hot car trunk), can cause reagents to deteriorate.
  • Store the bottle upright.
  • Keep out of prolonged direct sunlight.
  • Replace caps immediately and tighten them carefully so that exposure to air and humidity is limited.
  • If you have more than one reagent, avoid switching bottle caps!

Are your test kits legal?

Yes. Our test kits do not contain any controlled substances or materials.

Ordering

How do I place an order?

All orders must be placed using this website. Please visit the product page, add the product(s) you want to your shopping cart, and follow the instructions to complete your order.

Do you ship to my country?

We currently ship to the following countries:

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Colombia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Israel
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Palestine
  • Poland
  • Portugal
  • Republic of Ireland
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom (UK)
  • United States (US)

How much will my order cost with shipping, tax and everything?

That depends on where your parcel is being delivered and whether you choose the regular or express shipping service. The easiest way to preview the total cost of your order is to add the items you want to your shopping cart and then select your shipping destination.

We’re not responsible if any customs charges, duties or taxes that are assessed and levied by your country.

How long will it take before I get my order?

We ship all orders the business day after they were placed. For North American orders, express shipping usually takes between 1 and 5 business days, regular shipping usually takes between 3 and 10 business days.

Please keep in mind that international (outside Canada) orders must pass through customs, which can sometimes add a delay.

Payment

What payment methods do you accept?

You can order online through our secure web page via credit card (Visa, MasterCard, American Express), debit card (Debit Visa/Mastercard), Bitcoin, or Interac (for Canadian bank account holders). We also accept certified checks and money orders (a.k.a. bank drafts, cashier’s checks). Sorry, we can’t accept personal checks.

To protect your privacy, “TKP KIT” will appear on your statement if you pay by credit/debit card.

In which currency will I be charged?

All charges are in Canadian dollars. If you don’t use a Canadian credit card, you’ll automatically be charged in your local currency. The exact amount charged will depend on the current exchange rate and any fees your bank may charge. We indicate the approximate U.S. dollar total as a reference for your convenience.

Use this simple currency converter to get a ballpark figure.


Security & Privacy

If I pay by credit card, what will appear on my statement?

To protect your privacy, “TKP KIT” will appear on your statement if you pay by credit/debit card.

Is your packaging discreet?

Yes. All orders are shipped in plain brown boxes with no Test Kit Plus logos or product related markings.

What is your privacy policy? Do you keep my personal information private?

We firmly believe in practicing responsible e-business. Absolutely all information submitted to us is kept private. We do not and will never divulge, sell or reveal any information you submit to anybody. We do not store credit card information after the order is processed. Please visit our privacy policy section for more details.

Are transactions on your website secure?

For your protection as well as ours, all transactions take place through a secure server. Our website uses the most powerful available encryption technology (256-bit Secure Sockets Layer) to prevent personal information from being intercepted and used. This ensures that all information you send to us via the World Wide Web will be encrypted.

If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form.

We do not store credit card information after the order is processed.

Affiliates

What’s your Affiliate Program all about?

Our affiliate program let’s you earn commissions for sales on our website from customers that were referred by you. Once you sign up, you can place links to our products in your website, Facebook page, Twitter, email etc. When your friend clicks one of your links and makes a purchase on our website, you will be credited for the sale and receive a commission on each sale (15%). We give you the tools you need to set up links on your site, as well as password protected access to track your sales.

You can read more about how this works on our affiliates page.

Who can become an affiliate?

Anyone can! And it’s easy to do. Simply register as an affiliate, paste the links we give you, and start earning $.

How much commission will I make as an affiliate?

You earn 15% of each sale you send our way.

When someone clicks your link and orders from us, you’ll be credited for that order. The visitor doesn’t have to order from us right away; if they come back within 30 days and place an order, you still get the credit.

Does it cost anything to join the Affiliate Program?

Joining our Affiliate Program is completely free.

How are orders through my links tracked?

All affiliate links contain a unique ID. This ID lets us to identify customers coming from through your links and to credit you if they make a purchase.

The visitor doesn’t have to order from us right away; if they come back within 21 days and place an order, you still get the credit.

How and when do I get paid?

We send all affiliates commission payments via Interac e-Transfer (for Canadian affiliates), or check by mail (for non-Canadian affiliates). Payments are made on a monthly basis approximately 30 days after the end of each month.

When the total commissions due to you exceed fifty Canadian dollars ($50.00 CAD), a payment in Canadian dollars will be disbursed to you for the applicable commission. If, at the end of each month period your earned commissions are less than $50.00 CAD, such earned commissions will be held and accumulated until such time that the earned commission equals $50.00 CAD or more, at which point they will be paid.

How do I sign up?

If you accept the terms in the Affiliate Agreement, then sign up by filling out our affiliate registration form.